Managing and maintaining a healthy and secure IT environment is a critical and major part of your IT Technology Lifecycle. Limited resources make it difficult for many organizations to provide the level of service and support required to meet their business goals. Too often, IT organizations are in a reactive posture focused on resolving unexpected business crises and are unable to spend the time needed to help grow and transform the business through technology solutions.
At Xigent Solutions we’ve created a range of Support Service packages that enable business and IT leaders to refocus limited internal staff resources on higher value activities. By delegating operational infrastructure tasks to Xigent’s BEI Operations Center, businesses and organizations are able to leverage our experienced team, mature ITIL based processes, and reliable, flexible technology.
Our Enhanced package is designed for the customer with greater mission critical requirements and the need for additional expert technical assistance. It contains all of the critical services in the Essential package plus additional support best practices including:
In addition to all of the services in our essential and enhanced packages, Xigent will assume greater responsibility for IT operations using our BEI operations process methodology, Operations Center, and team. This level includes direct and ongoing involvement with our customer’s operational environment.
Contains support activities needed for basic/ongoing success of mission critical operating platforms including:
Contains all of the critical services in the Essential package plus other best practices including:
Contains all of the critical services in the Essential and Enhanced package plus optional additions including:
Our Support Service packages put the power of Xigent’s BEI Operations Center, trusted technology solutions, experienced team, and ITIL-based processes at your disposal. Our targeted operational support and practical guidance ensure that your IT infrastructure is operating at peak efficiency and your team is providing the greatest value to the business and puts you on the path to BEI.